Crucial Conversations: Tools for Talking When Stakes Are High by Kerry Patterson, Joseph Grenny, Ron McMillan, and Al Switzler, is a bestselling self-help book that provides practical strategies for communicating effectively in high-stakes situations where opinions vary and emotions run strong. 

The book focuses on the idea that the ability to handle these difficult conversations determines the quality of our relationships, careers, and organizational performance. It offers a set of learnable skills to ensure a free flow of information between all parties, transform anger and hurt feelings into productive dialogue, be persuasive without being abrasive, and achieve positive outcomes.